Ticketing & dispatch
Triage incoming requests, route to on-call engineers, and track SLA timers in real time.
RHM Computers · Dubai, UAE
The operations portal for our managed IT clients.
One place for tickets, dispatch, asset inventory, patch waves, and the WhatsApp intake stream — built for the engineers who actually keep our clients running.
1,248
Managed endpoints
+34 this month
17
Open tickets
4 SLA-critical
62
Active sites
Across Dubai & Sharjah
Asset & system console
A live inventory of every endpoint, switch, and license RHM manages for its clients.
Patch & compliance
Roll patches in waves with rollback gates. Evidence trails for ADGM and DIFC audits.
Spares & procurement
Stock levels for replacement parts; one-click PO when thresholds trip.
WhatsApp intake
Clients message a single number; threads convert into tickets with attachments preserved.
Live operations
Background workers, queue depth, and job failures — surfaced without a separate ops tool.